LOVE | COMPASSION | KINDNESS
INTENTION: LOVE AND RELATIONSHIP
The stone of the heart, with its gentle pink hue and pearly essence, has been one of the most popular stones since ancient times. The crystal of Venus, the Goddess of Love and Beauty, the Rose Quartz embodies the purest and most sincere of all emotions – love. It caters to all matters of the heart, beginning from self-love and acceptance, and radiating its divine energy to encompass all your relations and the entire aura, filling it with passion and positive communication. This is why it is considered to be the most nurturing crystal in the crystal kingdom, as it speaks directly to the heart chakra, opening it to a new level of adoration, compassion, forgiveness and acceptance.
For those who may be tangled by the past or carrying emotional wounds, it helps to dissolve these fears, burdens and anxiety, reawakening your heart to your own innate love, providing a deep sense of fulfillment and contentment. A full heart is capable of truly loving and accepting others, and that is where the beauty of the Rose Quartz lies; wherein the full potential of your own self and your relations with others is realized, as one cannot love others nor accept love from them until you love yourself first.
Dispatch of goods is usually within 48 hours of receiving the order. Orders placed during weekend or holidays will be processed on the next business day. As soon as your order is dispatched, you will received tracking information via email.
UAE Shipping via courier service:
All Emirates except DXB - 21 AED for orders below 500 AED (except remote areas)
DXB Same day shipping - 26 AED for orders below 500 AED (except remote areas)
Free shipping for orders above 500 AED (except remote areas)
International Shipping via courier service:
Shipping fees is determined by order weight
Customers are responsible for import custom and duties charges
Crystals are natural element and is one-of-a-kind, i.e. no two stones look the same. Color variations, inclusions or marking might vary from the image shown on the website.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Sales items unfortunately are not eligible for returned, exchanged, or refunded.
Crystals & Stones
Crystals and stones, either polished or raw, can NOT be returned or refunded unless broken during transit. We do not accepted based on crystal characteristics or on change of mind. Please provide detailed photos of the item and packaging to launch an investigation with the courier. Failure to provide this information with 24 hours of receiving your shipment will forfeit your right for a refund or exchange. Refund will be issued to the full value of the item excluding shipping costs.
Jewelry & Non-Crystal item
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. OOAK do not reimburse return shipping charges on exchanges based on change of mind.The item must beunusedand in thesame conditionthat you received it. It must also be in the original packaging.Pleaseemailinfo@ooakstones.com on the same day your receive the items.Only regular price items can be returned, exchanged, or refunded
Please send your item with your name and order number to:
Kave The Story of Things
Warehouse 20, Alserkal Avenue,
Tel: +971 52 481 670
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you are shipping an item over 300 AED, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please see our Return & Exchange policy for details.