Dispatch of goods is usually within 48 hours of receiving the order. Orders placed during weekend or holidays will be processed on the next business day. As soon as your order is dispatched, you will received tracking information via email.

UAE Shipping via courier service:

All Emirates except DXB - 21 AED for orders below 500 AED (except remote areas) 
DXB Same day shipping - 26 AED for orders below 500 AED (except remote areas) 
Free shipping for orders above 500 AED (except remote areas)

International Shipping via courier service:

Shipping fees is determined by order weight
Customers are responsible for import custom and duties charges

Crystals are natural element and is one-of-a-kind, i.e. no two stones look the same.  Color variations, inclusions or marking might vary from the image shown on the website.

Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  Sales items unfortunately are not eligible for returned, exchanged, or refunded.

Crystals & Stones 
Crystals and stones, either polished or raw, can NOT be returned or refunded unless broken during transit. We do not accepted based on crystal characteristics or on change of mind.  Please provide detailed photos of the item and packaging to launch an investigation with the courier. Failure to provide this information with 24 hours of receiving your shipment will forfeit your right for a refund or exchange. Refund will be issued to the full value of the item excluding shipping costs.

Jewelry & Non-Crystal item

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  OOAK do not reimburse return shipping charges on exchanges based on change of mind.The item must beunusedand in thesame conditionthat you received it. It must also be in the original packaging.Pleaseemailinfo@ooakstones.com on the same day your receive the items.Only regular price items can be returned, exchanged, or refunded

Please send your item with your name and order number to:

Kave The Story of Things
OOAKSTONES
Warehouse 20, Alserkal Avenue,
Dubai, UAE.
Tel: +971 52 481 670

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  If you are shipping an item over 300 AED, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please see our Return & Exchange policy for details.