Dispatch of goods is usually within 48 hours of receiving the order. Orders placed during weekend or holidays will be processed on the next business day. As soon as your order is dispatched, you will received tracking information via email.
UAE Shipping via courier service:
All Emirates except DXB - 21 AED for orders below 500 AED (except remote areas)
DXB Same day shipping - 26 AED for orders below 500 AED (except remote areas)
Free shipping for orders above 500 AED (except remote areas)
International Shipping via courier service:
Shipping fees is determined by order weight
Customers are responsible for import custom and duties charges
Crystals & Stones
Crystals and stones, either polished or raw, can NOT be returned or refunded unless broken during transit. Please provide detailed photos of the item and packaging to launch an investigation with the courier. Failure to provide this information with 24 hours of receiving your shipment will forfeit your right for a refund or exchange. Refund will be issued to the full value of the item excluding shipping costs.
All repairs are free if your jewelry needs a length adjustment or breaks during normal wear within 14 days after receiving your order (based on delivered & signed on courier company's record by you or someone from your household) or purchase receipt from our retail partner.
All return shipping charges are the customer’s responsibility and cannot be refunded.
Please see our Return & Exchange policy for details.